| Consultant and advisor to the pet industry |
| Consultation Services Overview Companion Pet Enterprises can help your business in the pet industry run smoother and more profitably. Our company is dedicated to helping and aiding others in their business ventures in the pet industry. We provide training for a variety of topics, either in house at your facility or at any of our seminars given privately or through several industry associations. Additionally, Companion Pet Enterprises offers consulting services to help you evaluate your own business. We believe that a thoroughly trained and empowered staff will come to see the business as their own. When they view themselves as owners, the staff is more likely to provide exception service to both traditional clients and internal clients (other staff). Clients can readily see this difference, and seek businesses that truly do care about customer service. Companion Pet Enterprises will help motivate your staff to this level. Staff training may include telephone techniques, dealing with difficult people, creating great first impressions, for example. We can also work with your management staff on such things as employee handbooks, hiring and firing, developing a business plan, or the difference between leading and just managing. Companion Pet Enterprises president and CEO Sally B. Smith is a recognized author in several pet industry trade journals. She can review and make suggestions regarding your in-house publications, or help write new handouts and materials to put your business in the best possible light. She may suggest new public awareness campaigns, or help you get involved with the local business organizations.
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