Companion Pet Enterprises

Consultant and advisor to the pet industry

Seminars

Suggested seminars or plan your own

Exceptional Customer Service
Dealing with "Different" People - They’re not difficult, just different
The Pet-Human Bond – How does it affect you?
The Stress Factor
Leadership is More Than Management
Do You Really Listen, or Just Hear?
Telephone Tactics that work

Other ideas

Winning back difficult clients
Common customer complaints
Turning on customer loyalty
Establishing your credibility
Tips for resolving complaints
Writing your employee handbook
Interviewing and Hiring the Best
Delegation
Time management & goal setting
Meeting planing for staff
Meeting planning for local group

We will custom design a presentation just for your group.

Do you have a specific subject in mind? If so, just let us know! The next time your association needs a Speaker for a convention, call Sally Beckley Smith.

The next time you want a consultant’s opinion for your business or in house presentation for staff, call Sally Beckley Smith.

And the next time you spearhead a special occasion for the pet industry, call Sally Beckley Smith for the luncheon presentation.

Knowing the pet industry is what counts.

E-mail to: sally@cpeconsulting.com

Ms. Smith has written articles for Groom And Board and Veterinary Technician on a regular basis.